Once your order is dispatched, you will receive a confirmation email with a unique tracking link.

We accept returns within 14 days of delivery. Items must be unworn, unaltered, and unwashed with all original tags and packaging. Returns are free on order over 450€.

DARKAI ships worldwide with premium courier partners to keep your new piece safe and timely on delivery. Please be aware that we are currently unable to deliver to the following countries:

UKRAINE, IRAN, RUSSIA, NORTH KOREA, TURKEY, SYRIA, SUDAN

We offer express shipping on all our orders via UPS, DHL, Fedex etc. Deliveries within the UE generally take 1-3 business days, Extra UE shipments are commonly delivered within 4-5 business days. Please allow us some extra days during holidays as couriers may face slight delays due to hub congestions.

DARKAI offers a full one-year warranty on all faulty products resulting from defective production processes or materials. Note that each defected product request has to be accompanied by visual reference and proof of fault/flaw/imperfection. Our Quality Control team will examine your request and guide you throughout the process of repair/replacement. 

Please note that we are not to be held responsible for problems caused by ignoring the product care practices mentioned in our Product Care section. All faults and damages not directly attributable to production defects will not be covered.

Yes, brief contact with water harm your jewel. To maintain the original look of your jewel make sure to rinse it with running water and pat it dry to make that harmful substances like chlorine, salt, soap or sweat are washed away.

Each DARKAI item requires special care to keep its integrity and shininess throughout time. Our jewelry contains both precious and semi-precious metals and stones and with each metal based product, it is important to have good care. You can clean your jewels with running water and gentle soap with a soft toothbrush or a soft cloth. Pat dry your jewel once cleaned.

If you wish to know more read our Product Care guide.